Refund policy
We offer a 30-day return window. This means you can submit a return request within 30 days after your order has been delivered.
To be eligible for a return, the item must be returned in the same condition as when you received it: unworn or unused, with its original tags attached and in the original packaging. You will also need to provide a receipt or another valid proof of purchase.
To start a return, please email us at contact@varezi.shop. Please note that returned items must be sent to the return address specified by us. We will provide the appropriate return address by email.
Once your return request has been accepted, we will send you a return shipping label along with instructions explaining where and how to send the package. Items sent back without an approved return request may not be accepted.
If you have any questions regarding our return policy, please reach out to us at contact@varezi.shop.
Damaged or Incorrect Products
We recommend checking your order immediately after delivery. If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible. This will allow us to investigate the issue and determine the appropriate solution.
Non-Returnable Products
Certain products are excluded from our return policy. These may include perishable items, such as food, flowers, and plants, as well as personalized, customized, or made-to-order products. Some personal care products and cosmetics may also be excluded.
Returns cannot be accepted for products involving hazardous substances, flammable liquids, or gases. If you are uncertain whether your purchase qualifies for a return, please contact us before shipping the item back.
Sale products and gift cards are also not eligible for return.
Exchanges
If you would like a different product, the fastest option is generally to return the original item first. After your return has been approved, you can place a separate order for the product you would prefer.
Right of Withdrawal for Customers in the European Union
For customers whose orders are delivered within the European Union, you also have the legal right to withdraw from your purchase or return it within 14 days, without needing to provide a reason.
The product must be returned in the same condition in which it was received, unworn or unused, with all tags attached and in its original packaging. A receipt or another form of valid purchase confirmation will also be required.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been accepted or rejected.
When a refund is approved, the refunded amount will be sent automatically to your original payment method within 7–15 business days. Please note that your bank, card issuer, or payment provider may require additional processing time before the refunded amount becomes available in your account.
If more than 15 business days have passed since your refund was approved and you have not yet received the funds, please contact us at: